IT OPERATIONS BUSINESS INTELLIGENCE

Making systems work.
Making data useful.

I’m Hillol, an IT and data professional in Dortmund. I support the systems people rely on, make complex data easier to understand, and build tools that solve real problems.

Open to full-time opportunities across GermanyBased in Dortmund, Germany
EXPERIENCE ACROSS
ABOUT ME

Practical by nature.
Curious by default.

My career has moved between keeping systems working and understanding the information those systems produce.

I started in hands-on IT infrastructure and telecom billing operations, then worked with analytics platforms, enterprise migrations, process governance, and IT/OT operations in Germany. That mix helps me look at a problem from both the technical and business sides.

Outside my day-to-day work, I build and operate independent projects, from public-data dashboards to a live AI-assisted job application product. I enjoy turning an idea into something people can actually use.

9+Years across
IT & data
06Featured live
projects & collaboration
DEBased in
Dortmund
PROJECTS

Selected projects.
Live work and code.

Live applications, data dashboards and interactive tools, with source code or technical documentation where available.

Preview of the live Cosmic Atlas Solar System explorer
3D VISUALIZATION / SPACE DATA02 / 06

Cosmic Atlas Live

Explore the Solar System in cinematic 3D with NASA/JPL orbits and ESA Gaia stars.

Three.js / WebGLJavaScriptNASA / ESA dataPython
Preview of the AI: The Long Road to Now interactive history website
INTERACTIVE DATA STORYTELLING03 / 06

AI: The Long Road to Now Live

Explore 17 major milestones in AI history through an interactive timeline.

JavaScriptSVGInteractive timelineGitHub Pages
Website screenshot of Auto Pulse from its live public URL
AUTOMOTIVE DATA / ANALYTICS04 / 06

Auto Pulse Live

Compare EV adoption and automotive trends across countries using industry data.

PythonSQLData pipelinesJavaScript
ENERGY DATA / BI05 / 06

Germany Power Pulse Live

Explore German electricity generation, demand, and wholesale prices using SMARD data.

PythonSQL / SQLiteStreamlitPlotly
PUBLIC COLLABORATION06 / 06

Collective AI Tools Live

A collaboratively built directory for discovering AI tools and developer resources.

Open sourceCommunityAI resources
Looking for source code or implementation details? Explore my GitHub

Project previews include website snapshots and clearly labeled illustrative visuals. Open the live links for the current experience and data.

AREAS OF EXPERIENCE

What I work with.
IT, data and systems.

My experience sits at the intersection of support, data, and business systems. I’m comfortable working with technical details and the people depending on them.

01 / SERVICE

IT operations
& application support

Investigating issues, supporting users, owning tickets, and keeping day-to-day technology dependable.

ITSM / Incident & ProblemJira / ConfluenceWindows & Microsoft 365Networking / VPN / DNSRed Hat LinuxTechnical documentation
02 / INSIGHT

Business intelligence
& data quality

Building reporting, checking data, investigating pipeline issues, and making operational information easier to use.

Power BI / DAXSQL / OracleDatabricks / Spark SQLDashboard designValidation & reconciliationKPI reporting
03 / DELIVERY

Business systems
& process improvement

Supporting migrations, documenting dependencies, clarifying ownership, and improving handovers between teams.

ARIS / BPMNIT4IT frameworkMigration support / UATKnowledge managementStakeholder coordinationProcess governance
WORK EXPERIENCE

Professional
experience.

From IT infrastructure in telecom to analytics, migration and IT/OT operations in German enterprises.

Full professional profile

Explore selected roles to see the systems, technologies and responsibilities behind my work.

  1. Jun 2026 – Present
    RWE Renewables Europe & Australia GmbH Part-time

    IT/OT Operations & Project Support

    IT/OT domain architecture documentation, system ownership, interfaces, governance, Jira follow-ups and Confluence knowledge management.

    PREVIEW
  2. Oct 2025 – Mar 2026
    Vaillant Group Part-time

    IT Process Analyst, ARIS / IT4IT

    Process modelling, repository quality, IT4IT alignment and coordination with process owners and enterprise architects.

  3. Apr 2025 – Sep 2025
    E.ON Digital Technology Part-time

    Digital Workplace Support Analyst

    COMPASS/Unily intranet migration, Jira issue tracking, data validation, UAT and migration documentation.

  4. Feb 2023 – Jan 2025
    TK Elevator Part-time

    Data Analyst, BI Platform Support

    Power BI reporting, Databricks Spark/SQL, IoT data investigations, data quality and production BI support.

    PREVIEW
  5. Sep 2015 – May 2021
    HRC Technologies Limited

    IT & Billing Administrator → Senior IT & Billing Administrator

    Employee onboarding and offboarding, devices, IT inventory, LAN/Wi-Fi and office support, alongside Red Hat operations, Oracle SQL and telecom billing applications.

    INTERACTIVE WALKTHROUGH
  6. Jan 2015 – Aug 2015
    YES Private Ltd.

    IT Officer

    Hands-on infrastructure and user support across a small office, endpoint lifecycle, networking and vendor coordination.

EDUCATION & CERTIFICATIONS

Education &
certifications.

A computer science foundation, complemented by training in IT systems, data analytics, and business decision-making.

Bachelor's degree

B.Sc. Computer Science & Engineering

American International University-Bangladesh · German ZAB recognition

Professional certification

Red Hat Certified System Administrator (RHCSA)

Red Hat · Red Hat Enterprise Linux 7

Professional certificate

Google Data Analytics Professional Certificate

Google · Issued through Coursera

Online specialization

Business Analytics Specialization

University of Pennsylvania (Wharton) · Issued through Coursera

LANG

Languages

English (professional working) · Bangla (native) · Hindi (fluent) · German (elementary)

GET IN TOUCH

Let’s
connect.

I’m interested in full-time opportunities in IT operations, technical or application support, BI and data analytics, and related business systems roles across Germany.